Facebook provides a means for getting feedback from your customers. Before Facebook, you would provide your email and phone information on your website to receive customer responses. But today, you can receive customer responses to your Facebook posts. This information can prove valuable information as you seek to engage with your customers.
What Information Is Helpful?
Look for Facebook comments about what people like. Perhaps they like a new video you posted or an announcement you made. Think about why they liked your content.
Or perhaps they leave a comment about challenges they are experiencing with your website. Maybe your website went down. Or your podcast feed wasn’t working. Facebook can clue you in and give valuable feedback.
If you need help setting up your Facebook page, Tricom is happy to help. To get started, ask for your free quote today.